Angus M.

This is my third refurbished phone off Giffgaff and this time my 11 year old autistic son was chuffed to bits to be getting his first phone. On opening Giffgaff he found that Giffgaff had sent the wrong coloured phone which resulted in my son loosing his cool and trashing our house. Thanks to some moron in supply who couldnt tell the difference between white and black. In mitigation our customer service agent was really good but why do you allow yourselves to so dramatically shoot yourselves in the foot. Better quality control in your refurb supply team might be a good idea?