Annie M.’s Reviews of Road Scholar & more

Annie's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

17

Contributor Level

Total Points

Student Travel

2/29/24

Booked an end of April 2024 in the USA with full intentions of enjoying my first vacation since Covid. Turned out that due to work and personal reasons I was unable to attend the trip. Have been trying for nearly a month to cancel my place on that trip. Several emails to RS got the impersonal responce that due to security they could not cancel my reservation via email. Spent several hours (or more) on hold for a live person to pick up at their end to cancel my place on that trip. Nothing. I was just on hold for another 50 minutes and finally had to hang up at 4:55 so I could do other work. I cannot pick up a call-back if I'm working or driving. Needless to say, I haven't paid the balance due for that trip (due today) because I'm not going. Obviously RS is too big for it's britches and doesn't have enough staff.
My on-hold times were twice as long (or more) than every time I've needed to contact my corporate-owned primary doctor's office. I'd like to give RS a Zero rating overall, and for customer service.

Comments (0)
613 Views

Helpful (0)

Thank you

Road S. – Road Scholar Rep 3/8/24

Dear Annie,

We are sorry to hear you will not be able to attend your adventure and for your troubles in trying to connect with us. We are not able to process cancellations by email request, but our office did respond to you providing instructions on how to cancel yourself through your online account. We do also offer a callback feature to help avoid long wait times. Once selected, you will be contacted as soon as someone is available. It is a busy time for us, but we do work hard to ensure we get to every call. We see that your cancellation has been processed and hope you reconsider joining us on a different program sometime in the future.

Sincerely,
Road Scholar