Mike M.

My wife has been on a few Road Scholar trips and has generally enjoyed herself. However, she booked another trip several months ago and paid for part of it then (as she recalls). A few months later, Road Scholar contacts her via email to ask if she is interested in seeing what a flight would cost booked through them. My 69-year-old wife, who does have a few memory issues, thought it would be good to get a quote from them to compare to the cost of the flight she had already booked. Another week or more goes by, we are at our daughters wedding in Mexico, when she gets a bill from them. She thinks it is for the cost of the trip, not to book a flight. She pays over $2,000. When we get home and she reads all of her emails, she discovers it was for the flight she had already booked with someone else. She calls RS and, after first refusing to return anything (they claim she agreed to the booking even though she never agreed or signed anything) they refund everything g but $500, which is a lot to a retired couple. When she tells this to her friend, the friend responds that the same thing happened to her sister-in-law! It makes me wonder if Road Scholar isn't intentionally taking advantage of older people? Regardless, we will never go on a trip with them again and we will encourage all our friends to avoid them as well. Good luck if you elect to deal with them!