Sari E.

Colorado Springs, United States

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Road Scholar

Student Travel

“Terrible customer service”

1/26/24

Leaving for an Antartica expedition in 4 weeks and still don't have final packet with instructions. Have been getting conflicting info since we booked. This last call to ask about final packet took forever to get a response which was vague and unhelpful about when we would have materials, including what we need to bring. Completely unresponsive to our requests for medically necessary adjustments to accommodations and ignored our airplane seating requests. Do not seem to have any interest in customer satisfaction once they have your payment. Hope the tour itself will be better. It is handled by a subcontractor (Albatross) who has been responsive. This is our third booking with Road Scholar and are surprised and disappointed so far.

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Thank you

Road S. – Road Scholar Rep 1/29/24

Dear Sari,

Getting ready to venture off to Antarctica sounds amazing! We apologize for any frustration we may have caused during your recent interactions with us. We do see an email was sent today to help address some of your questions. The final information packet is being finalized now and will be available shortly. As soon as it is available, to view through your online account, you will be alerted via email. We would also like to connect with you to ensure you have everything you need. You will be hearing from one of our representatives shortly.

We wish you well in your travels.

Sincerely,
Road Scholar