Antuana W.

I order from Sam's all the time never had any major issues until my recent order. I placed an order on their website on 3/17. I expected it to ship out by Friday, maybe Saturday at the latest. They usually have a good turn-around time. Well, I reached out to them Monday when I saw the status had not changed. I was advised by them it can take 1-4 business days well it has been 5 business days and 7 regular days! I am not sure why it is taking so long but I am not happy about it and now I feel I would need to pay more for shipping just to receive it. It will probably be 2 weeks or more before I receive my order. I have never had to wait this long

I needed to return my items and tried to call customer service the phone number on their website does not work and neither does the number on their facebook page. I also sent emails to the address on their website and never received a reply. I have ordered a few times before but my frustration with their customer service makes me hesitant to order from them again and I did not receive same day shipping on this order and my tracking never updated