Apigfa R.

I joined up and filled out all the necessary info about myself. Then an email from E. S saying that I had a message from Janice. When I clicked on the link in the message 'Get in Contact ' my message page showed up. But no Janice. Only the previous message from other members. Wasted my time (see screenshots 1 & 2).

Then I tried to ask the Help Desk. The instructions says: '... You can contact our Customer Care team: via our contact form, available in our Help pages...'. When I clicked on HELP there was NO Fokking Contact Form (see screenshot 3). Wasted 1 hour of my fokking time.

I've purchase hundreds of items from Amazon.ca. Their retailing practice, return policy, etc. is excellent. However, their delivery guys have made so many mistakes since the beginning it's not even funny - parcels were dropped off at the wrong address, called somebody else's telephone number and left the parcel with the wrong person; etc. Yesterday they dropped off my package, while the concierge was unavailable, with a label taped over my name and address. My concierge had to very carefully peeled it off to find out who the recipient was. I know delivery staff don't need high intelligence for their job, but this is definitely not acceptable from a human being.

I'm from Canada. I placed an order on SaksOff5th.com. After one month without receiving my order I wanted to check the status. First of all, for some reason there are 2 websites: SaksOff5th.com & Borderfree.com. I was taken to either one randomly for no reason. I signed in to both websites and went to the My Order page. I specified ‘Orders placed in the last 6 months' and both sites told me I had no orders.

After 1 hour (1 hour! 60 minutes! With all other online purchase sites I use for over 15 years it always takes only 1 minute) I had to call customer service to ask why my order was not showing up. She had no ideas why, just kept telling me to do this and do that but nothing worked. After wasted another 15 minutes of my time she just HUNG UP ON ME! Don't buy from SaksOff5th. They are terrible.

I had a lot of errands to run today, (Remembrance Day) and Canada Post is one of the stops. It was closed. It is in the service industry so why do they close on Sundays and public holidays? While other establishments are open - grocery stores, airlines, buses, hospitals, fire stations, etc., Canada Post considers itself privileged to enjoy down time. Its existence is to serve the public, albeit its horrible service even when opened. Now I have to waste my time with make one more trip to them. Terrible!