Arlene H.

My mortgage was involuntarily sold to Nationstar mortgage by Bank of America. Service is terrible. Not easy, to get a real person on the phone. They want to charge fees for everything. I was trying to pay my mortgage online n could not get on at no fault of my own. They wanted to charge me to take my payment over the phone. AND they start the harassing phone calls day one of your grace period. I've never exceeded my grace period, furthermore, I've never been late.

Extremely pleasant customer service representatives. That's where I stop with good things to say. Ordered a grill guard which obviously is a large/heavy package. Repeatedly processed wrong item. Had to return myself since they would not pick it up. Also ordered wind/rain deflector for my sun roof. Doesn't fit even thought they repeatedly confirmed this was the correct item for my vehicle. Lastly they shipped the grill guard in my father's name. Although we share the same last name, I have absolutely no idea where they got his name from considering he's been deceased for 10 years. I wish -2 was one of the overall rating options.