Ashley L.

My husband owns an electrical business, and we accumulate a lot of waste for this reason. Decided to get a dumpster in October if 2021. Things seemed to be going well until January of 2022. Our pickups are constantly missed, so much so we have gotten one in the last month. I called this morning and spoke to a very rude "customer service" rep who informed me curtly that it's up to the driver's discretion if they want to complete a pickup due to weather "for their safety". It rained about two hours yesterday morning and hasn't rained since. (Pickup was scheduled for this morning). This is absolutely laughable. We're charged entirely too much to have *maybe* one pickup per month. Looking back on our service records, they've claimed they did a pickup twice already this month, but it's funny to me how these two services don't have picture evidence like the previous ones. My overflowing dumpster determined that was a lie. Also, we've been double charged in the past and finally just gave up on getting a refund. This company is a scam and needs to be reported to the BBB.

My husband owns an electrical business, and we accumulate a lot of waste for this reason. Decided to get a dumpster in October if 2021. Things seemed to be going well until January of 2022. Our pickups are constantly missed, so much so we have gotten one in the last month. I called this morning and spoke to a very rude "customer service" rep who informed me curtly that it's up to the driver's discretion if they want to complete a pickup due to weather "for their safety". It rained about two hours yesterday morning and hasn't rained since. (Pickup was scheduled for this morning). This is absolutely laughable. We're charged entirely too much to have *maybe* one pickup per month. Looking back on our service records, they've claimed they did a pickup twice already this month, but it's funny to me how these two services don't have picture evidence like the previous ones. My overflowing dumpster determined that was a lie. Also, we've been double charged in the past and finally just gave up on getting a refund. This company is a scam and needs to be reported to the BBB.