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Something is going wrong second time with this company!
1.First time they lost via ods(ODSSH**************) and company claiming that they never received the package --->lost in transit!no refund and no explain (two iPhone 12 Pro)
2.Second time a eBay shipment iPhone 12 Pro with tracking(usps# *********************)is delivered to them and they say never delivered. Of course usps replied that it is delivered to the Darlington Postal Company, LLC.Ι spoke via telephone with an eBay expert and verified me that it is delivered to them (SHIP7)without doubt! So beware that they are not helping with it as they don't care at all.So a new loss and they want help. BEWARE!
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Dear Jim,
We deeply regret the negative review you posted. Ship7 Postal Economy provides coverage up to $60, without additional insurance options. However, we noticed that the declared value for your lost package was undervalued. Please note that this shipment was made based on the value you have declared. Consequently, the claim filed with the carrier was approved based on the declared amount of $12.40 + shipping charges.
We strictly adhere to carriers' terms regarding claims, coverage, and shipment insurance. You can check https://www.ship7.com/legal/terms article #12. As per our records, we credited the approved claim amount of $47 ($12.40 + shipping charges) to your suite in February 2023.
Regarding the eBay shipment delivered via USPS, we followed our protocols and requested the Proof of Delivery (POD). Unfortunately, we have no gate scan or inventory record of receiving the package, and our warehouse team did not sign for it. It's essential to clarify that Ship7 is located at 1217 Old Cooch's Bridge Rd, not the other company name / address you mentioned.
We kindly ask that you contact the seller and request them to escalate the issue with the carrier and initiate a claim for the missing package.
We apologize for any inconvenience caused and sincerely appreciate your consideration in revising your review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.
Best Regards,
Ship7