Barbara A.

I wrote to Tom Shane and no reply... Shane has had my ring for a simple repair of just putting stone back in for over 6 months. I still do not have my ring back. They have had it since January.
Shane's repair and customer service is not very customer friendly. I have my original receipt for my ring and shane did not want to fix it, and tried to get out of it. I was told I have a lifetime warranty to fix it. I have my original receipt. They finally said they would put the stone back in. Now it needs remade, when I call in, I get different stories about where it is. 2 months ago, I was told the vendor would be done in 2 days, then quality control and I would have it in a a week---not so. I have been told it is in Denver, then it is out of the country, but we do not know where in the world it is. I have been told by Caleb, that since shane is fixing it for free that I do not have a right to complain or be concerned it is taking over 6 months and I still do not have it. It is do not call us we will call you. Every time they say they will call about something, they do not call. I cannot depend on getting a call from someone so undependable. A lot of my friends and family know the story and are convinced my ring has been lost and they just have not told me yet.