Nick W.

We got married in mexico and we went to take pictures in the ocean with the photographer, long story short the ring slipped off and could not be found. We were very sad but I thought "lifetime warrenty" no need to worry. To my great surprise when we got back and I called them they told me loss and theft are not covered but I was never told of this it was always "lifetime warrenty" and we cover everything. The sales person I talked to sends me a 400 page coverage and highlighted on page 231 states loss and theft are not covered. Had I been given this information up front and it was not hidden I would of went elsewhere and got twice the diamond size for half the price I paid a premium because if the "lifetime warrenty" expecting them to cover my butt. Please please go elsewhere. Diamonds of better quality and cheaper in almost any other diamond store I just got suckered into the "lifetime warrenty". Please don't make the same mistake I did l!