becky a.

PAID £140 FOR A DRESS, GAVE THEM EXACT MEASUREMENTS - RECEIVED THE DRESS WHICH IS MILES TOO BIG, HAS BEEN MADE TERRIBLY! I HAVE EMAILED THEM ASKING FOR A REFUND - SENT PICTURES AND EXPLAINED WHAT WAS WRONG WITH THE DRESS - PARTS OF THE STICHING WERE HANGING OUT - THEY REPLIED WITH THIS EMAIL BASCIALLY CALLING ME A LIAR! PLEASE DO NOT WASTE YOUR MONEY ORDERING FROM THIS COMPANY:

Dear Becky,
We are sorry that you didn't like the dress. But we guess maybe you don't want the dress actually. We don't know if you determined to do this when we told you your order can not be cancelled based on our policy. We feel so disappointed now.We checked our recorded pics for your order and the dress is made as requested. Waist size should be measured in the narrowest part but not where you measured in picture.

The red line is supposed to be the right place to measure waist size. Pls check our recorded pic to see that waist size is made as requested. Pls note that "The finished gown may vary by approximately one(1) inch in either direction of the specified measurements." based on our return policy.

About the stitching problem, we can't see where you find it in such a small part. It's more like you add one more complaint about this dress out of nothing. Our dress is of good quality and we can make sure of it. Even though we want to offer enjoyable shopping experience for our customers, we can't claim mistakes which are not real, which are our faults.
We are sorry that we can't accept your return request as we can't see any resonable excuses. Sorry for all your inconvenience.

Best Regards
Sherley
KissyDress Customer Service Team
www.kissydress.co.uk
Subject: Urgent refund!
From: *************@hotmail.com
Date: Mon, 16 Sep 2013 20:54:44 +0100
To: *******@kissydress.co.uk