G W.

I purchased a dress for my daughter's prom at a cost of £80 + £20 P&P. I measured it carefully, following the exact instructions shown on the website. The dress looked beautiful on the website and was full length at the back but short and sexy at the front. It was strapless with ornate detailing at the waist. When the dress arrived, it was too large on the bust and gaped badly. The zip was extremely difficult to use (because of the detailing at the waist) but the worst problem was that instead of it being short at the front and graduating down to the floor, it was below the knee. I contacted customer services only to be told that I must have measured incorrectly and must have given them the wrong height for my daughter. The height and bust size given was exact and the fact that the dress was the correct length at the back (ie touching the ground), proves this. I sent them photos showing the measurements (in accordance with the website's instructions) and was told that the gaping was due to the fact that the dresses could be made up to 1 inch out. They insisted again that I had not measured my daughter correctly. After many emails, they agreed to refund £30 towards the cost of me having it shortened at the front (to make it look like the dress on the website) and to have the top taken in. The customer services person was quick to reply but extremely rude and unwilling to admit that the dress was not the same as that advertised on the website. I wish I could attach a photo to show anyone thinking of ordering a Kissydress. Please don't waste your money! I feel very foolish for having been taken in by such beautiful images.