MyTrueHost is fraud company they closed my account 2 weeks before it's expiry and didn't let me take backup. They removed backup wizard from cPanel. Please stay away from them they are the worse.
Ticket reply is always next day, on chat several time they just closed in the middle of discussing and not providing correct info I have to ask them again and again. It was worse server I ever received from a hosting. When I tried to calling them their phone wasn't working I tried again few times but no luck. Never ever recommend to anyone.