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Scott B.

Contributor Level

Total Points
80

1 Review by Scott

  • Pristine Auction

3/11/24

They do not fulfill their orders. I ordered a boxing mystery box that was to contain 3 items. I received email notification that my item was delivered. I was away for a couple of days dealing with medical issues. Two days later I receive an email stating that my item was returned to sender ( which was not initiated by me). Now they are telling me that all they can do is give me a credit or refund. I want neither. I want the item I ordered. If they can't find a way to overcome even the smallest issues with anything but a refund/credit, then despite what their site states, they are unable to deliver what they are selling. Seems like they just hold the onto your money until you get tired of dealing with it (I wonder what the float is on the revenue from all their unfulfilled orders...?) This situation is awful, is entirely driven by them and leaves the purchaser with no recourse except to frustratingly eventually accept a credit/refund. I have put a lot of time into trying to get this resolved. I believe that time has value. $600.00 of value. So I am requesting that my accountant send Pristine Auctions a 1099nec for the value of the item and my time.

Products used:
They are working nable to deliver the products they are selling

Service
Value
Shipping
Returns
Quality
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Jared K. – Pristine Auction Rep

The invoice to which you also went to BBB shows as delivered to the shipping address on 2/6 and not returned to us. All of your packages show as delivered, the one you did have returned invoice 3339762 that was originally returned was already reshipped, and delivery as of 1/23/24. At this time we have none of your items that have been returned to us. Thank you

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