na M.

I have used this stie 2x. The first the item shipped no issue, quality was a bit sub par, but it is what it is. 2nd item i received a USPS pre-shippment email. After 2 weeks I reached out to Pristine who said to give it another week. After 3 weeks I asked for a refund and was granted one with what looks like minus $50 or so. I was told this was a courtesy since their policy is to not refund on items lost in shipping. The claim being that USPS picked the item up, but never scanned it and someone stole it. In the real world without USPS acknowledging acceptance of the package, it is not lost of stolen, it never left their building yet they kept part of my payment.

I will not do business with them in the future.