Betty P.

I recently placed a sizeable order with this online shop. On reviewing the sent items, I noted the order was 1 item short. Having requested 'No substitutions if unavailable ', they gave me I larger cheese, slightly older in age, when I needed two younger cheeses - one for my cheeseboard and the other for a gift. No explanation of why my instructions were not followed, no explanation in the delivery that a substitution had been made and most importantly NO apology. Customer service is very poor when you are sent an email stating "We did this with the best intenstions (cheese is cheese and you will not see or taste it if its young or matured, believe me)". Something must be wrong with the cheese they sell, if young or old cheese is all the same or the individual sending the email had non-discerning taste buds. The response is pathetic. The website talks about outstanding customer services and feel free to ask any question. If you do, be prepared for no answers and rude emails. Very sad that they do not have good customer service as the rest of the order was great and complete.