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We bought a fan and it was defective and we were denied our return and received an email saying we can contact the manufacturer. Also you can not talk to anyone on the phone. It is chat only.
Tip for consumers:
Purchased a fan and it was defective. Denied a return. Said we needed to contact the manufacturer. Cannot talk to someone on the phone. It is chat only.
Products used:
Ceiling fans
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Thanks for reaching out about the issue with your fan. We're sorry to hear it's been a hassle. We're all about quality, and we want to make sure you're happy with your purchase.
To dig into this and sort things out, could you provide us with your order number? This will help us look into the details and figure out the best way to fix things. If your fan is still under warranty, we'd be glad to set you up with a replacement. Thank you!