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Unlike other large e-commerce businesses, this company does not provide a return label when returning product. You will receive an RMA number, take you product to a shipping company ie.-post office,FedEx, UPS. You pay the shipping costs, mine was $86 and then you have to fill out a form online with the tracking number because they don't provide return labels.
I returned 2 light fixtures to Build.com and it cost me $17. From now on, I will not buy from Bailey Street or any other e-commerce business with these return policies.
Tip for consumers:
They do not provide return labels. The customer has to pay return shipping which cost me $86
Products used:
Lighting
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Thank you for taking the time to share your feedback with us. We genuinely apologize for any inconvenience you experienced with our return process, and we appreciate your candid comments.
We understand that the absence of prepaid return labels can be a source of frustration, especially when dealing with larger items like light fixtures. Your perspective is valuable, and we regret that our current return policy did not meet your expectations. We strive to provide a transparent shopping experience, and we do our best to communicate our policies on our website to help users make informed decisions. If there's anything specific you believe we can do to address your concerns, please don't hesitate to reach out to our customer service team. We value your business and would like the opportunity to make things right.