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No project can be completed in 30 days. By the time I prepared and planned out the rest of these two light fixtures, I was on day 38 since I received the product. I requested a return and I was told I exceeded the 30 day policy. I would NOT have purchased from this seller had I realized I only had 30 days to return them if anything came up. Something came up. I am stuck with $400 of lights that I was told to just sell online. I don't know why they won't take them back - but for $400 I will never purchase anything from these guys again. They also didn't respond to my request the first time - completely ignoring it.
Products used:
Sconces
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We bought a fan and it was defective and we were denied our return and received an email saying...
Unlike other large e-commerce businesses, this company does not provide a return label when...
Hello Neil, I understand your frustration with the 30-day return policy. It can indeed be challenging when plans change, and you're left with a product you can't use. Many companies have a similar policy to strike a balance between customer satisfaction and operational efficiency.
To provide you with more effective assistance, could you kindly share your order number with us? This will allow us to thoroughly review the situation. Alternatively, you can submit a ticket through our helpdesk, and we will promptly follow up to address your concerns. Thank you for your cooperation.
https://belami.atlassian.net/servicedesk/customer/portal/7