Bob L.

I ordered some Press-N-Snap replacement parts (a very small order) in August 2022. I used the Sailrite website and received an order confirmation. Several days later, I sent a follow-up email and asked where my order was. I received one email from Sailrite, but never heard anything back about the status of the order. Several months later, I emailed Sailrite again and asked where my order was. This time they did some research and said since it was past 120 days, they could not send me a replacement order. This was particularly upsetting, since I HAD contacted them during the 120 days, but never heard anything back. This was just a small, first-time order, but the way it was handled was extremely unprofessional. There is no way I will ever do business with this company again.