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I agree with everyone else who wrote the comments below. I received a medium pyjamas but it was actually size S. When I tried to contact them for return i was offered insulting 5$ credit on a 100$cad item, and they suggested I keep the product as it is "expensive" to ship back to China. Then when I refused and told them shipping was only 25$, they offered 8$ credit. After refusing this they offered 10$ credit. I refused and reminded them that the cost of this item was 100$.
Same as lot of people here I thought I was buying from CA or US but it was actually a very well branded and designed website and unfortunately not transparent about their production location or return policy.
I am not sure exactly who is handling the return and if they have any idea of the cost at which these products are sold at.
I received a very convoluted address in China (personal address) to which to send the item, but I am not even sure I will ever get the refund.
I do not recommend purchasing this product.
Has anyone successfully returned items and got a refund?
Tip for consumers:
Do not buy from this company. Essentially it's a company in China and returns are impossible.
Products used:
Pyjamas which were size M but when they arrived they were even smaller than size S.
Boja K.'s review of Ownkoti earned 3 Very Helpful votes
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