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I placed a large order. When some items didn't arrive when needed, I contacted them to cancel those items. I was told it couldn't be done because they were in transit. That was over a month ago. Those items still haven't arrived and they were ordered 2 months ago. Had to write customer service twice to get an answer which was not prompt at all. Items that were sent were overstuffed into a bag that was too small. Their phone is not in service so all contact must be done by email. Horrible company.
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Bonnie C.'s review of Mia Belle Girls earned a Very Helpful vote
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Hello Bonnie, We apologize for the issues experienced with your order, as some items were backordered and delayed with shipping notifications. Unfortunately, once an item has shipped, there is not way to cancel the shipment after it has left the facility. We have confirmed that one item did not ship and have issued a refund today for the missing item. Please find our email sent today to confirm our resolution offer regarding the missing item. We experienced higher than normal shipping inquiries and our response time was longer than expected. Thank you for your feedback, as we are working to improve on our quality of and response times to all inquiries. We hope to work with you again on your next order! Please send any questions to cs@miabellebaby.com for further assistance. Thank you. Teric