Breanna R.

My sister ordered Penn State dog ID tags for my pups. The tags were misprinted when they arrived (they didn't even match the packing slip to which they were attached. I realize this kind of thing happens, so I went to the website to get a contact number or email. When I called the number over a week ago, I heard a message that they were on holiday hours and I was directed to email their help desk. I emailed them on a Friday but heard nothing by Monday so I emailed them again on Tuesday. And again on Wednesday... still nothing. I called twice last week and was on hold for over ten minutes with no response. I called again today and was on hold for over 15 minutes before I just finally hung up. I emailed them once more today and told them about my frustrating attempts to contact them and I told them if I didn't hear anything back I would be contacting the Better Business Bureau... well, that did the trick. I received an email asking what they needed to fix. I'm still frustrated. The customer service is absolutely ridiculous. I went to the BBB website and read some pretty awful reviews about them, so I won't be using them again. Hopefully my sister can either be refunded or we will actually get some correctly printed tags. Beware of the site if you are ordering personalized merchandise!