Tam M.

Very disappointing. Purchased a harness. Shipping is at their discretion- not what you chose and were charged to pay for. An advertised $17.99 price ended up costing $30.00. And after 4 days I had to inquire about the where the shipment was. I was told it was "in production". I didn't order anything embroidered. When the harness arrived one of the straps was sewed in upside down. I emailed and explained the issue. After several days they finally responded they would send out a new harness. I asked them if they wanted the other returned? They said no, so I planned on donating it to a shelter. This was days ago. I got a survey asking about their customer support. I stated that I was happy that they were a respectable company. And we're willing to replace the harness at no additional cost to me. About an hour later I got an email from the company saying the harnesses were all like that and would I like a refund. At this point. Im going for the refund! Fingers crossed I don't have to fight to get the refund. BUYER BEWARE!