- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
AVOID AVOID! Customer service is awful and forget ever getting a refund for a return, even when items arrived destroyed from freight shipping. Toassed around d for weeks and stillno resolution or calls back. Total scam!
Products used:
none, all broken or damaged when recieved
The biggest scam there is. Falsely advertise discounts that they refuse to honor even when they directly email them to you and you can send them back as proof. They are horrible to deal with customer service wise since they shipped it all overseas and will literally just tell you no, you cannot talk to a manager, they do not even care about customer experience or service in any regard.
Products used:
booked an excursion
Clothes are horribly made, cheap and smell terribly. The dress I ordered showed up after a month a 2nd had stains all over it. I'll fitting and terribly constructed. Customer service will not even respond to you.
Hi Britney,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Britney hasn’t received any thanks yous.
Britney doesn’t have any fans yet.
Britney isn’t following anybody yet.
Empty.
Hi Britney,
We thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay and inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket #: CAT-97318. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com