Cammy H.

I purchased a design pack with the word "lace" in it. Upon stitching out the supposed "lace" designs one of them fell apart. There was no connecting parts on this particular design to hold it together and the others were dense enough to stay together luckily after dissolving the stabilizer making it not a total loss. After looking up this design on their website to see if it was something I might have done wrong I found that they changed the name of this particular design pack and that was probably because they received many complaints for the same issue I am describing. So I contacted the company to ask about said designs and come to find out they were meant to be stitched on fabric and not a true lace design. In fact "Sammi" stated that the designs were meant to look like lace but were not actually lace designs. Their lace designs would have the word "lace" in them. I was confused as when I purchased them it did contain the word "lace" in the title. Long story short they completely blew me off and would not offer a discount or any sort of compensation for a long time customer and an issue they had. I won't waste my money or time here anymore and will be taking all the referrals I sent to them over the years with me. We are a large group of ladies who believe in supporting companies that take care of their customers when issues arise and not blow them off when a problem happens. Meredith the second person who replied to me was just as useless with customer service as well. For your information the design pack I purchased was called A lot Like Lace Snowflakes Design Pack, it's now called Light and Lovely Snowflakes. These designs were not the only ones I had problems with over the years and when brought to their attention there response was it's not the design it must be your machine...Really? There are so many other places to buy QUALITY designs. Buyers beware of this place.