Cynthia B.

In September 2022 I ordered 2 embroidery patterns. Patterns are beautiful, however the use of the pattern sucks BIG TIME! I don't know if that last statement can say it all. I have attempted to reach out through the message portal and several phone calls. I finally received to return calls today, 10/31/2022 at 11:17 am (Jeannie) and 11:42 am (name). When calling the toll free number, the call went through the same b. S. menu and the result was the same b. S. recording.

All I want is my money to be reimbursed for the pattern that skipped a whole section on an order. The apron item is not useable and the item will have to be replaced for the client. Not such great news for any party associated with the purchase. Time, nor money.

Additionally, I attempted three time yesterday to log into my account. Each time I was not provided access. I received new computer generated passwords to use. FINALLY! Fourth time is the new charm. I am so stressed out that I don't even want t look at your b. S. website or any crap you have to offer. My experience has been pure crap, if you get me meaning. All I want to be refunded for the two patterns I purchased in September 2022 and be done with you organization. Please don't call as I will not take any calls from Emblibrary.com.

Cynthia Boone
112 S. Avenue O
Clifton, TX *******