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Never use this service, whatever you do. Paid a reasonable price for a simple resume template for 14 days and without my knowledge silently started taking $34.95 out of my account. The only way you can tell is by looking at bank statements, no notifications nothing. In the process of getting the money taken out of my account refunded. Subscription button is dodgy and only worked once I removed my adblocker. What kind of button doesn't work with an adblocker enabled? Have also heard from other people that their customer service is terrible and either ignore your calls, messages and emails or just will not help you. Please I wanr you stay away. I'm sure thousands of people are feeling the same way you are feeling if you have been scammed. Additionally, what kind of 14 day paid trial doesn't end after 14 days and starts charging you every 4 weeks after? I hope I get refunded the money I lost and hope this company gets shut down or removes this sly and dishonest act.
Products used:
The Resume and Cover letter builder
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I recently changed my primary bank, so this account no longer has a lot of activity. I noticed...
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team