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Zety has a rating of 2.6 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, and bank account problems. Zety ranks 174th among Resume sites.
This company responds to reviews on average within 3 days
No critical highlights yet
Zety is an outstanding app for crafting resumes. Its user-friendly interface makes it particularly advantageous for non-English speakers. Personally, I encountered some challenges in creating a resume in English version, and Zety proved to be an invaluable resource in overcoming them. I highly recommend this platform to anyone seeking an efficient and user-friendly solution for resume building. Especially I appreciate to their excellent customer service.
After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card. UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much. However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Tip for consumers:
Still won't recommend Zety to anyone
Products used:
Resume builder
I really liked their function and suggestion to revamp my resume for approximately $3, which would then generate a revamped Resume. I thought I had cancelled the subscription during the "free trial" period, and that it was resolved. I believed I could use the service in the future if there were any changes in my career. However, to my shock, I was charged $35 today without any prior alert, and I've noticed many people have complained about this, labeling it a scam. So, I decided to cancel the subscription. I went to the website and tried over 100 times to request the cancellation of my subscription, but it never went through. It just paused and hung on the same page, yet I could access all other pages on their website, which seemed intentional. I genuinely feel cheated and would like to request a refund. And waiting for their response
Tip for consumers:
Alert to people, it will never allow to cancel
Products used:
nothing
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from Zety with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I recently changed my primary bank, so this account no longer has a lot of activity. I noticed this transaction and found 20 charges! I never authorized for this company to take monthly payments. And if I signed up how come I have no account with Zety? No e-Mail confirmation? Where are my monthly invoices? I've had the same E-mail address for years. I have been scammed for $453.00 for two years! Zety I need this cancelled immediately!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase. Additionally, please note that invoices are available on your account for your reference.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
You pay $2 for a two-week subscription, then try to cancel; the cancellation button DOES NOT WORK. I had to call customer service to get it cancelled, but I can still not remove my card details from the website. Although I have not used the website in a month, Zety charged me $35 without any emails confirming beforehand. So please DO NOT support zety as they are a huge scam.
Tip for consumers:
SCAM
Products used:
Resume and cover letter
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We have refunded you the requested amount as a sign of goodwill. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Products used:
CV builder
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety is an outstanding app for crafting resumes. Its user-friendly interface makes it particularly advantageous for non-English speakers. Personally, I encountered some challenges in creating a resume in English version, and Zety proved to be an invaluable resource in overcoming them. I highly recommend this platform to anyone seeking an efficient and user-friendly solution for resume building. Especially I appreciate to their excellent customer service.
Hello,
Thank you for your kind words! We're thrilled to hear you had a great experience with Zety. If you ever need further assistance, our excellent customer service team is here for you. Happy resume building!
THE CANCELLATION BUTTON IN THEIR WEB PAGE DOES NOT LINK TO ANYTHING! I'm waiting for customer service to email me but right now I don't have high hopes. Please never enter your credit card details in this service as you won't be able to cancel. This service is a SCAM
Tip for consumers:
THIS IS A SCAM
Products used:
zety subscription
Hello!
We sincerely apologize for any inconvenience you've experienced with our cancellation process. Your feedback is invaluable, and we appreciate you bringing this to our attention. We have thoroughly investigated the issue, and we're pleased to inform you that all cancellations are working smoothly.
We understand the frustration you've faced, and we want to make things right. Please accept our sincere apologies for any inconvenience caused by our cancellation process. Our customer service team is committed to assisting you promptly. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
I used this site to create my first resume when I was looking for new opportunities back in 2018, since then I have enjoyed it, it is pretty easy to navigate and build your resume, I love the templates and how easy it was for me to update my resume. Great experience 100% recommended.
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
After entering your information and attaching your credit card, it becomes impossible to remove or delete it. Zety.com continues to charge you even after you've supposedly "canceled" your subscription. The company relies on people forgetting, as I did, and not verifying whether the subscription remains inactive after cancellation. While their resume and motivational letter creation service is effective and worth the price, the subscription cancellation process appears to be a deliberate scam. Due to purported mistakes or technical issues, the cancellation is deemed invalid, resulting in significant monthly charges for a nonexistent service.
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. We have provided you with a refund and have escalated the card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Today in the night, my bank account was changed 23,70 USD + 5 USD Transaction Fee for no reason, I don't have Zety account (I deleted) for more than 5 months. It is ridiculous no validation for the payment was asked or informed in advance. Pls. Don't use Zety.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please write to us in detail about the issue at cs@zety.com, so that we can look into it immediately and get it resolved.
Thank you!
I called because my son's exgirlfriend har used my card to pay for her resume. I thought it was my son's account all along which is why I continued to pay for it. When I went to cancel was when I found out. Your customer service rep was very helpful. Instead of canceling I changed it to my name on the account. I will be using it to update my own resume. Thank you.
Wow,
We’re thankful for the amazing feedback you have given us! It’s awesome to know how pleased you are with how everything turned out.
I am utterly furious with the deceitful practices of Zety SCAM! After initially paying $2 for a trial over a year ago, I recently discovered that they've been sneakily charging me $23.70 per month without my authorization! I never signed up for any subscription, and attempts to contact them have been met with silence. It's daylight robbery, plain and simple.
Furthermore, I have never received any receipts, confirmations, or any form of documentation typical of legitimate businesses. Your failure to provide such documentation further supports my claim that you are engaging in dishonest practices.
They're shamelessly stealing from me each month without providing an ounce of documentation. This company is a disgrace and a warning to all. Beware!
Tip for consumers:
Its a scam company. Beware
Products used:
None.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I've had good experiences having Zety's resume builder. It's prompts and templates are applicable to many job fields. I've used it to jobs in education and well as sales. It may be less beneficial for fields of study such as professional psychology jobs. Certain jobs are so specific on formatting that they may not work as easily with the beautiful template choices from Zety. Ive been able to create and save several resumes and cover letters that stand out among other candidates. I'll be back! Maria made canceling for now very easy and gave me options for changing my plan if I wanted to still keep zety.
Products used:
Resume builder subscription. Yearly subscription and then used monthly for a few months. When I had two jobs, I cancelled the subscription. Would consider using in the future.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out. Happy customers make our days brighter!
They are very sneaky and how they take your money. I paid them $2 whatever they needed to get a simple cover printed.
Months later I realize they are billing me $23.75 per month. I did not even go back to their website and they were still billing me.
I tried to talk reasonably to the person who answered the phone but her only agreement would be she would give me 1/2 discount for the last month but every other month they will not reimburse me.
I would not recommend using this company unless you read all of the fine print.
Hello,
We're sorry to hear about your experience and any frustration it may have caused. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We apologize if you were dissatisfied with the resolution offered by our customer service representative. Please know that your feedback will be shared with our team to ensure that we continue to provide fair and satisfactory solutions to our customers. Your bank has refunded you. Rest assured, you will not be billed again.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused you.
Best regards,
Customer Service Team
I created a resume and application to a job, 2 hours later they hired me. Thank you
Wow!
Congratulations on your new job! We are so happy to hear we were able to help. We wish you great success!
I have created resume and paid 195 through Paytm. Pdf and word format cant download. Only text format can download. Other wise it takes to payment page again
SUBSCRIPTION_ORDER_ID_*******809
*******@paytm
**************
Hello,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with receiving your resume.
We have located your account and escalated the payment issue to our team for urgent resolution. Rest assured, we are actively working on rectifying this issue, and you will be contacted via email once it is resolved.
We appreciate your patience and understanding in this matter.
There's no way that I can cancel the subscription by myself and I call my bank. Now I have to change my bank details. I Had to order a new credit card and individually inform all my associates and clients. Nightmare! There is no possibility for unsubscribing. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me 25 eur instead and did that three times, With my stolen 75 eur I wish your boss to buy medicines for his children!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
The cancellation button has been deliberately disabled. The novice subscriber would forget and would be charged without his knowledge. There is a reddit page which clearly says how this works
Hello,
We apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We will be happy to assist you with your cancelation request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
This platform is terrible; it feels like a scam! The subscription cancellation didn't go as expected after the trial, and I was unknowingly charged for months. I requested a refund because there was no activity on my account, but they did not show any willingness to provide a refund. It is genuinely frustrating to deal with such a dishonest and inflexible organization. They did not even respond to my last email.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you for your patience!
Hello
For more than 8 months now, you have been trying to STALL me again!
You debited me for 34 months without MY AGREEMENT.
You've paid me back 24 months.
You continue to give me automatic replies either by email or on Trustpilot.
You insist that I have a problem with my bank (Daniel H) = FALSE
You're telling me that you're not going to pay me back the missing 10 months (Isabela Ingert)
That just goes to show how ORGANISED you are and how good YOU are at communicating!
So that we can get this Mexican soap opera over with - pay back the missing €234.50 and we'll move on to something else! Make good resolutions for 2024!
Thanks in advance,
Alessandro
Tip for consumers:
pay attention to the card invoice to check that Zety has not slipped in an abusive subscription without the customer's consent
Products used:
Only a cover letter
Hello Alessandro,
We appreciate your ongoing patience and understanding in this matter. After thorough review, we have processed a refund for 24 months, addressing the concerns you raised regarding the unauthorized debits.
If you have any further questions or need additional assistance, please don't hesitate to contact us at cs@zety.com. We are dedicated to ensuring your satisfaction and are here to help in any way we can.
Thank you for your understanding.
Best regards,
Customer Service Team
Nicky not sure if the correct spelling from Dominican Republic took the time to listen and hear the client's problem.Her service and support has been 5 stars.
Thank you and God Bless
Mr D.Naidoo
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for 14 days and without my knowledge silently started taking $34.95 out of my account. The only way you can tell is by looking at bank statements, no notifications nothing. In the process of getting the money taken out of my account refunded. Subscription button is dodgy and only worked once I removed my adblocker. What kind of button doesn't work with an adblocker enabled? Have also heard from other people that their customer service is terrible and either ignore your calls, messages and emails or just will not help you. Please I wanr you stay away. I'm sure thousands of people are feeling the same way you are feeling if you have been scammed. Additionally, what kind of 14 day paid trial doesn't end after 14 days and starts charging you every 4 weeks after? I hope I get refunded the money I lost and hope this company gets shut down or removes this sly and dishonest act.
Products used:
The Resume and Cover letter builder
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
You'll pay for a 2 week $2 subscription, and then try to cancel, except the cancel button doesn't actually work and then end up repeatedly taking money from your account each month. You also cannot remove your credit card from their website. Have to cancel my card and get a new one. Look on reddit under zety reviews, i thought it was a fluke until i noticed the same thing happened to everyone else. DO NOT USE!
Tip for consumers:
DO NOT USE IT IS A SCAM
Products used:
resume download
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Gain trust and grow your business with customer reviews.
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team