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After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Tip for consumers:
Still won't recommend Zety to anyone
Products used:
Resume builder
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Empty.
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for...
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team