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Kiran S.

Contributor Level

Total Points
101

1 Review by Kiran

  • Zety

6/16/23
Verified purchase

You'll pay for a 2 week $2 subscription, and then try to cancel, except the cancel button doesn't actually work and then end up repeatedly taking money from your account each month. You also cannot remove your credit card from their website. Have to cancel my card and get a new one. Look on reddit under zety reviews, i thought it was a fluke until i noticed the same thing happened to everyone else. DO NOT USE!

Tip for consumers:
DO NOT USE IT IS A SCAM

Products used:
resume download

* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
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Paola V. – Zety Rep

Hello,

We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.

In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.

We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.

Thank you for your time!
Customer Service Team
Zety.com

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