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The cancellation button has been deliberately disabled. The novice subscriber would forget and would be charged without his knowledge. There is a reddit page which clearly says how this works
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Never use this service, whatever you do. Paid a reasonable price for a simple resume template for...
I recently changed my primary bank, so this account no longer has a lot of activity. I noticed...
Hello,
We apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We will be happy to assist you with your cancelation request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!