- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Products used:
CV builder
Jake hasn’t received any votes.
Jake hasn’t received any thanks yous.
Jake doesn’t have any fans yet.
Jake isn’t following anybody yet.
Empty.
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for...
I recently changed my primary bank, so this account no longer has a lot of activity. I noticed...
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team