Charlotte P.

Great products, prices, customer service, and shipping speed!

Ordered a colored shower pan, took twice as long to get it as they said, when it came in, no one called me - ever! Had to just check in person every couple of days. Being on hold on the phone was ridiculous! Bought a kitchen sink, it cracked after 5 mos. Had to buy another, it cracked after 2 weeks. Home Depot said return it to the mfgr. No help. Even didn't believe that I didn't cause the cracks. Turns out on line hundreds of these sinks have cracked. HD still sells them.

It's very hard to beat PetBucket for their products, prices, customer service and speed of shipping! Even when I order something fragile, nothing has ever broken or ripped open! What more could you ask?

Always loved the stuff I ordered from dog.com!

After not receiving my order of almost $200, I began the 1 year and 3 month long saga of trying, nicely, to either get my products, or get my refund. What a dance! 20 questions, then "we will revue this matter", and nothing ~ over and over and over. Always Rachael, probably a non-existant catch-all name representing a heartless, incompetent company. PLEASE, no matter how good the prices are... RUN! Use Petbucket.com for a stand-up company! Since vidals screwed me, I have referred SO many happy people there (-: Thanks, Charlotte in Vista, CA. (I wish there was a NO-STAR category!)