Not impressed with this company at all. After receiving a Gucci tote that did not match the measurements stated in the description I sent an email to customer support. No response and since the bag was bought as a gift with a short time line I felt that... well that was that. Have now heard from customer support and apparently my email went in their spam folder and it was up to me to keep trying to reach them. No onus on their part. But I was wished to have a nice day by Mariama. This was the second purchase by our family and there will be no further purchases from this Company.