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Receive 3 of the four lights not broken. Since July, it's now October we have 3 new lights and one old one that is a 100% different. The glass was broken and they told me a replacement order was out in, over a month goes by and I call and they tell me it will be in stock Sept 24. On September 25 I get an email saying it'll be mid November. This is unacceptable service. I requested a full return and they refused. I put a dispute in to PayPal and they finally tell me they will send a whole new light. I don't care I just want a complete set of four outdoor lights and waiting more than four months to resolve is unacceptable. If I don't have a full set I will dispute again and report to the better business bureau. I've had better service from Wayfair and Overstock!
Tip for consumers:
Go anywhere else. Customer Service is a nightmare.
Products used:
Three of four outside lights for four months is unacceptable!!
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Hi there, I've reached out on several different platforms to resolve, hoping we can come to a resolution. Thanks!