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I ordered online for Valentine's Day. I've been a customer for over 30 years. My old address was in their system. When I ordered I updated the order to my new address. However, Godiva sent my Valentine Day chocolate to the wrong address. I'm over here in tears, no valentines day chocolate. I will sever ties with this company after over 30 years. It really hurts, no more Godiva for me. Can you say heartbroken? For years I went into the Store to purchase, no problem. Now that you must order online it's a mess. Just to know that someone else enjoyed my Chocolate and my family and I had nothing. This pandemic has really changed life. Good businesses are closing down, done off, so sad.
Tip for consumers:
Buyers beware this company moved to online during the pandemic and still have old data stored in it's database. I moved 8 years ago and yet I still cannot receive an order to my home. BUMMER!!
Products used:
Unfortunately, I ordered but didn't receive my order.
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