Christian D.

I asked for a product to be returned to a retailer in its original packaging and unopened. Parcel Force collected the package and when it arrived the retailer refused to accept the return because it was damaged and the packaging was also damaged and it wasn't lying correctly in the van either. Despite all the photographs and official emails from the supplier Parcel Compare have told me in their professional opinion as a delivery service and apparent metal fabricators that it can be repaired. They have shown no proof of any insurance which I paid in addition to the delivery charge. They are now asking for photos of the damaged item again so I can only assume that I am dealing with a computer. It is a bloody joke! They have taken me round the houses and they clearly have absolutely no intention of helping me - The least they could do is refund the cost of the shipping for which I was charged an additional £8.20 for the item to be returned to where the morons collected it in the first place.