Christina E.

I had an Enterprise reservation, and I needed to call to arrange a pick-up from the Amtrak station in Emeryville. That's where the nightmare began. I was on hold for the first call for over 11 minutes, and then the system disconnected my call. Second call, same deal. Third call, I was put through, and halfway through my request the incredibly bored Enterprise person said "You need to make a reservation online" and proceeded to try to hang up on me. I managed to get him to stop, and listen, but he was rather aggressively put-out at my request. I was informed that the pick-up needed to be within one mile of the Enterprise location (info that should have been in the FAQ) and he then tried to put me on hold, because other calls were more important. So I gave up.

I was pretty incandescent for a while. Enterprise wasted my time, was rude and dismissive, and their FAQ was obviously very wrong. I cancelled my booking ad went with Hertz. I'd rather walk everywhere than ever use Enterprise again, I'm informing everyone I know how terrible my experience was. I'm prepared to offer businesses a lot of leeway due to Covid, but Enterprise gets nothing from me. Annoying, rude, dismissive, inefficient.

After reading many reviews online I'm very happy that I canceled my reservation. From no available cars to downright shady behavior, Enterprise seems more like a scam than a reputable company.