D B.

I ordered a rug runner from them. It was painless and the rug arrived very quickly. Unfortunately the rug was a cheap piece of garbage despite its many great reviews. It was defective, bubbled/ rumpled all over. I attempted for one week to flatten it out with weight before deciding to return this garbage.

Now the adventure began. I was required to fill out a return request on their site. They said they'd decide if I could return it in a few days! I called them a couple days later after not getting a return tag. I insisted on a return tag and was provided one within a few hours. I packaged it up. The next day they emailed me and wanted pictures of the defective garbage. I had to take the package apart and take pics. I didn't hear from them again so I called and told them to process the return... they had the pics and why didn't they ask for them in the 1st place before I packaged it. They "approved" my return finally. So one week to get them to take the garbage back. I had to deliver it to a FEDEX location. After they received the rug a week later, I did not hear anything for several days so again I called them.

I asked them what was taking so long with a defective return. They indicated they had to examine it. Why do they have to examine a defective rug they have pics of... to resell it to someone else? Within 24 hrs they approved the refund that took a week to get to me. Other merchants can accomplish this in a day but they need a week.

This was rug under 100 bucks. If you want to go through this for a defective rug, imagine what you'll go through for any other reason. I'll never shop here again.

After cancelling and order on Partzilla that said my oil change washers were out of stock and there was no ETA, I called Adept Power Sports and they said Kawasaki had them in stock and they would order them for me. I received them quickly

They took my money on Paypal and then told me the parts were backordered with no eta. I ordered from a dealer who told me the parts showed available from Kawasaki and they would order from them. Refund was quick when I called to cancel order.

I have asked repeatedly, followed their opt out and they still have my profile on the site. This is the only site that will not remove my personal information for security reasons

I bought a Solwave microwave oven from these folks. The oven stopped functioning 3 weeks later. They refunded my purchase price in full and I did not have to hassle returning the microwave. I think the measure of a good company is when you have problems and I have to give them 6 stars if I could for their prompt courteous response. I would have no problem ordering from them again.