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Have been fresh co customer for years. Last month I have ordered 2 revision skincare products from them. They claimed to be pro size. Received them, used them 3 times. Mind you I am a loyal revision customer using my products purchase from liscensed skincare clinic for years. These 2 products have made my face red and bumps allowed even down to my neck. Particularly with the face wash caused both my eye area extremely red flaky and stiny. Went to gp was told severe allergy due to what I use.
Tried to contact fresh since last week. I have only received 1 email asking more photos and I did via live chat with customer her name is [Name Removed].
Was promised it will take 2 or 3 business day and I will hear from them. Tried email and call and live chat a few times today.however no response at all. Live chat keep cutting me off, call went to full voice mail box, email no response at all.
Upon checking, fresh co is not authorised to sell revision skincare at all.
Having use genuine revision skincare for years without problems. I regret this decision buying from fresh attempting people with lower price but selling fake stuff.
I have tons of photos to show the difference of revision products between authorised sellers such as skin clinic and fresh co. I just can't upload here. Will try google reviews there so people can see clearly what's going on.
Fresh, you owe me an explanation! You don't just take over $400 from people and not be responsible for it.
Tip for consumers:
After one email and live chat, the company cut off all possible communication channels. No follow up at all! They made empty promises such as they will reach out to revision skincare company to investigate my allergy. However, fresh co is never authorised to sell revision at all.
Had consulted with my friend live in the US and also look through authorised business, and what I own at home purchased from liscensed skincare clinic.huge differences between the doggy packaging from fresh and genu
Products used:
Intellishade spf 50
Brightening wash
Both in pro size
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Empty.
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Dear DD,
We are truly sorry to hear about your experience with a product causing an allergic reaction. Your health and well-being are of utmost importance to us, and we deeply regret any discomfort you may have experienced.
We are glad to see that your query was resolved and you were refunded for your order. We would once again like to advise you to not use salon-version products without an esthetician’s direction as they have more concentrated ingredients. Please feel free to reach out in case you have any further queries regarding your order.
Thanks again for shopping with Fresh Beauty Co and we hope to see you again soon.