This company is a bogus scam, they do everything to not complete your claim and every one that works there are incompetent and trained to not help you. Trying to get replacement on a stain couch and the cleaning company didn't get it out. Talked to a supervisor after talking to some other lady that hung up on me and refused to help me saying my stain is gone but it's just a discoloration now. Lol what a joke Maria who gives a sh*t about her last name was the supervisor that was totally dumb as a bag of rocks and kept saying the stain was gone but there's just discoloration now that isn't caused by the stain. Like what? Basically doing everything to not help me. Refused to read me the report from the tech after repeatedly asking her. Refuses to send me a copy of it and stumbled on her words. Useless woman and useless company please stay away from this company.