I ordered from Office Chair on 12/13/22. Cancelled on 12/21/22. It is now 1/20/23 and I do not have a refund to my credit card which was charged immediately through PayPal. I have been told a refund was approved on two separate occasions but completing the refund to my card "is incomplete" both times as well. They do not answer their sales line. They do not answer their customer service line. You are told to email them. At first they responded to emails, but now they don't respond. I'm holding with PayPal but will probably go to my credit card for assistance. Avoid them at all costs!