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We purchased tickets to the Mutua Madrid open, and paid a VERY heavy premium for what we thought were good seats... only to arrive to our seats that were right at the very back in the corner of the stadium. Genuinely, the broom-closet would have had better views. To give you an idea, the one ticket was priced at EUR8, and we were charged / robbed of USD95 for the ticket. As mentioned to Mike when we notified him of our disappointment, we don't mind paying the premium for GOOD seats, but it feels like we've been hoodwinked paying almost 3 times the price for a very poorly placed seat. Take this as a warning - DO not to use Tennistours.com - you have been warned!
And all Mike can say is that we agreed to their site T&C's, and we received what they sold... but were never offered the opportunity to choose our seats!
Shame on you!
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Bought Cat 1 tickets for the 2022 Madrid Open finals but the price on the tickets were for "After...
At that time I had not yet received my tickets. I was told all the tickets had been sent out. I...
This is ridiculous. The client ordered and was delivered exactly the tickets for 9 different sessions of tennis that she purchased. It's the clients' choice on where they want to sit and how much they want to spend. For most of the sessions this client purchased in fact, they were charged $95, slightly above the face value of the tickets! The only session they were charged a substantially higher price was the finals in exclusive CAT 1, a sold-out event, that has a tremendous amount of demand. Sellers/Brokers set the prices, we are a marketplace. WE ARE NOT THE BOX OFFICE. We make this abundantly clear BEFORE clients can proceed with their purchase. In fact, you have to accept this condition before checking out. You cannot make your purchase without accepting this. We couldn't be more transparent. The secondary market isn't for everyone. Our business is to deliver what clients select. Yes, sometimes tickets are substantially more than the face value. Yet sometimes tickets are sold for less than face value. It's all predicated on supply and demand.