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Denise J.

Philadelphia, United States

Contributor Level

Total Points
80

1 Review by Denise

  • AHS American Home Shield

9/19/23

AHS leaves much to be desired as far as customer service. My refrigerator went out on 9/5/23. The vendor scheduled a repair date for 9/26/23. This is insane. I have 2 medications that needs to be refrigerated. I have already wasted $250.00 worth of food due to this problem. Multiple phone calls to AHS (customer service) has been to no avail and the vendor "Express Service" won't follow-up with them or me, in request for an earlier date. I will be doing a review on them also.

Tip for consumers:
I am really angry with customer service. They have asked me to call back to them on 4 occasions in attempt to resolve this with the vendor (who will not call them, or me back). I've asked for another vendor and have been given stupid reasons for why this isn't feasible. This makes no sense to me.

Products used:
I didn't buy a product from them.

Service
Value
Quality

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