Donald P.

Purchased this on sale during Black Friday week. Didn't have a trip planned until after Christmas when we took it to to see family in another state & then flew to the Dominican Republic for a week. Gone from 12/28 - 1/12/23. When we returned I reached out to tell them that it wouldn't roll correctly and was very hard on the arm to pull. They immediately wrote back to tell me that I didn't know how to pack well & that I was outside the 45 day return window. #1-How does one know if a piece of luggage works until you use it on a trip - this is insane! #2-I have flown over 2 million miles for business & am a master at using packing cubes. It was not me...it's the bag!
Save your money & don't buy from a company that operates like this!