Don M.’s Reviews of Road Scholar & more

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Student Travel

“AON / RS Travel Insurance Plan is just a way for them to profit unfairly...”

5/25/20

We were extremely dismayed and surprised to find out that - after paying over $1800 for Cancel for Any Reason travel insurance from AON / RS for a 3 week Road Scholar trip scheduled in Sept / Oct 2020, and after cancelling our trip in this unprecedented Global crisis in March - we have not been given any kind of prorated rebate on the insurance premium we paid, essentially for services unrendered.

We had the policy for less than 3 months and it was well in advance of the trip. It is certainly not fair or reasonable for AON / RS to take such advantage of this Global crisis to make a profit because of something that we couldn't control.

All we ask for is a significant rebate on the Insurance premium, not unlike many other Insurance companies actions that have been taken voluntarily in support of their customer base. For example, If I had paid my annual auto insurance in advance and then sold my auto a few months later I would be given a prorated rebate. I don't understand how Aon / RS can think to do otherwise.

If this can't be resolved fairly then we will never agin book any travel with ROAD SCHOLAR.

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Road S. – Road Scholar Rep Over a year old

Dear Don, Cancel for Any Reason Coverage is a benefit that allows our participants flexibility to cancel or change their program dates for reasons uncovered by the Trip Protection Plan. We reviewed your order and when you canceled your enrollment, under the Cancel For Any Reason Coverage benefit, you received a credit for the Road Scholar cancellation fees you incurred to use toward another learning adventure. Your credit can be used for up to three years on any Road Scholar adventure of your choice. When you opt to cancel with the Cancel for Any Reason Coverage, you are using your insurance to receive the credit, and cannot receive a reimbursement for your insurance premium as it was used to cover your cancellation. Sincerely, Road Scholar