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Doug T.

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1 Review by Doug

Rockler Companies Inc.

  • Rockler Companies Inc.

“Poor customer service - return policy seems to be fraus”
1/12/24

I ordered a miter guage from Rocker. It arrived damaged so I contacted them and they requested photos. I emailed them photos and requested a return authorization number (their policy). They never responded even after several attempts. Beware if you order from this company as they will not accept returns even if the item was damaged.

Products used:
none, it arrived damaged

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Morgan R. – Rockler Companies Inc. Rep

Hi Doug, We apologize for the delayed response! Can you please send your order number to reviews@rockler.com so we can look into this further? Thanks for letting us know.

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