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Elle M.

Contributor Level

Total Points
80

1 Review by Elle

  • Global Industrial

4/7/21

Pros: it's nice to have an alternative to Uline, the prices are competitive and I really like that they have free ground shipping and I don't have to pay for the next day delivery like Uline. I'm usually able to find a promo code too before I check out.

Cons: Slow shipping and processing. Item was marked as "in stock" on the website, but delayed being shipped due to lack of inventory. Customer Service was okay, I was always able to connect with a human when asking for help or order status, but unfortunately I had to be transferred a few times before finding out the reason my package was two weeks late was because of falsely listed inventory. I'm a patient person, but I did end up ordering the same item on Uline because it was the holiday season and I absolutely needed to ship things my customers purchased. Uline's boxes arrived the next day, Global finally delivered a week later.

Overall:
I prefer the product I received from Global over Unline because of the prices, but I would not trust them to deliver on time if my reason for needing the item was time sensitive. I just made my second purchase from Global, but I plan on ‘forgetting' about it until it appears on my doorstep in 1-2 months.

Service
Value
Shipping
Quality

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